Think Galapagos Ltd, a family run specialist holiday company based in Yorkshire has shot to the number three ranking in the world for tour operators on an online review site, The Review Centre.
The company beat competition from international travel brands such as Kuoni, Virgin Holidays and Cox and Kings thanks to a clean sweep of top ratings and rave reviews from customers.
Think Galapagos believes its strength is down to its size - the company’s founders can get to know every guest individually.
Think Galapagos, which organises tailor-made and small group trips to the Galapagos Islands and Ecuador, has seen the business go from strength to strength with year on year growth throughout the recent recession and turnover almost tripling since 2011.
“We have had a fantastic few years, said Rachel Dex, who founded Think Galapagos together with her husband Santiago Bejarano, one of the top naturalists in the Galapagos Islands. Much of our growth has come from word of mouth recommendation from happy guests as well as our website.
“A trip to the Galapagos Islands is the holiday of a lifetime for most of our guests and people really appreciate the personal touch and detailed knowledge of Ecuador and the Galapagos that we can give them as a small specialist company. Because we’ve spent years living and working in the region, our recommendations come from personal experience rather than a computer,”
According to Santiago, who personally leads several group trips out to Galapagos and Ecuador each year for their guests, another key factor in the company’s success is that all the yachts, hotels and lodges that they work with have all been handpicked for their individual qualities. The company also has a team of top notch bilingual guides on the ground in Ecuador and Galapagos who look after the guests from the moment they arrive in Ecuador.” Web link:www.thinkgalapagos.com