Providing services that meet residents’ ongoing needs and expectations and securing economic growth are the key priorities of East Riding of Yorkshire Council.
As this week is Humber Business Week, the council is taking the opportunity to highlight the business behind businesses and how the council aims to achieve its goals through the delivery of a range of services, in its capacity as one of the region’s largest employers, extensive capital investment projects and a targeted programme of transformation that will help deliver services innovatively by harnessing new technology whilst reducing costs.
The council spends a staggering £254 million with business annually and the majority of this, 66 per cent, is spent with companies in Yorkshire, an excellent achievement given that the local average spend by local authorities is just 30 per cent.
Businesses can find details on opportunities to work with the council at www.yortender.co.uk. Registration is quick, easy and free.
Through the Transforming East Riding (TER) Programme, the council is continuing to change how it interacts with customers and exploit the opportunities offered by new technology in a rapidly advancing digital age.
The programme has identified a number of council service areas to support development of these technologies and approaches, including streetscene, housing, transport and public protection and planning and development management. This work continues to inform and shape the delivery of TER across the wider organisation.
Amongst some of the changes already made are:
the use of hand-held devices for the council’s housing repair teams allowing them to process information about the next job remotely, saving on fuel costs and increasing productivity.
The ongoing development of the council’s website to allow residents to self-serve on a wide range of services.
And the development of community hubs in key East Riding towns, such as Hessle and Withernsea that combine a number of council-run services under one roof.
Councillor Jonathan Owen, cabinet portfolio holder for transformation and strategic partnerships, said: “Whether an organisation is working in the public or private sector, their customers’ expectations are changing, moving increasingly to digital channels with 24-hour-a-day access, and the council is committed to providing these services for the benefit of residents.
“One of the projects the council is looking at is the creation of a virtual customer service centre that will allow customers to undertake a number of transactions quickly and conveniently with just a few clicks.”
The council also provides employment and skills training for disengaged learners aged 16-18, with an 80 per cent success rate, re-training adults in our employment and skills centres and supports jobseekers and employers with apprenticeships.
The council plays an important role in the creation of apprenticeship opportunities, both within its own workforce and with organisations across the East Riding, and employs 32 apprentices across a range of service areas and in local primary and secondary schools.
Councillor Margaret Chadwick, cabinet portfolio holder for corporate resources, said: “Apprenticeships provide a chance to get hands-on experience, learn new skills, develop knowledge and gain qualifications needed for a chosen career. They offer an excellent route into longer term employment and with the extensive range of qualifications available we encourage both service areas and schools to consider offering apprenticeship opportunities.”
For further information about the council and its services, visit www.eastriding.gov.uk follow on Twitter @East_Riding or like its Facebook page.