Withernsea Community Hospital, operated by Humber NHS Foundation Trust was recently inspected by the independent regulator of all health and social care services in England, the Care Quality Commission (CQC). The Trust is delighted to report that it was fully compliant, meeting all of the seven national essential standards assessed. These include:
Care and welfare of people who use services
Safeguarding people who use services from abuse
Management of medicines
Safety and suitability of premises
Assessing and monitoring the quality of service provision
The CQC inspectors carried out an unannounced visit at Withernsea Community Hospital on 5 June, 2013. The hospital operates a range of services including a community ward with diagnostic and rehabilitation services and care for those with long term conditions.
The feedback from the CQC was positive and a particular highlight of the inspection was the extremely heartening patient feedback given to the inspectors.
“The staff are very caring, they will do anything I ask. They encourage me to help myself and give me verbal praise which I like, as sometimes it is difficult for me to move.”
“It is marvellous in here.”
“The staff are all very professional.”
In its report, the CQC spoke highly of Trust staff. It said:
“The staff we spoke with were pleasant and helpful and understood the patients’ needs.”
The report also recognised the nice atmosphere on the ward and that the staff seemed to get on well.
David Snowdon, Chief Executive, Humber NHS Foundation Trust said:
“I am pleased that this report shows that we as a Trust are meeting standards when it comes to providing safe and appropriate care and developing, training and supervising staff.
“We regularly receive positive feedback from patients praising dedicated staff on our community wards and I am delighted to see the treatment and high quality care they provide has deservedly been acknowledged publically.”
Jane Hawkard, NHS East Riding of Yorkshire Clinical Commissioning Group Chief Officer said:
“We are very pleased that all essential standards have been met following the CQC inspection, and that the hospital has received such positive feedback from the people who experience its care at first hand.”
MP Graham Stuart for Beverley and Holderness said:
“It’s excellent news that Withernsea Hospital has met all required standards and is succeeding within the CQC’s new, tougher regime.
“I’d like to thank all staff at the hospital for delivering first class care and congratulate them and their managers for putting patient safety first.”
Jean Oldfield, Chairman, Withernsea Hospital League of Friends said:
“We are very proud of the hospital and its staff and thank them for their care and time.
“I regularly use patient services at the hospital and find the staff extremely helpful and supportive.”