Two East Yorkshire hospitals are exceling when it comes to cleanliness and patient dignity, according to the results of a patient-led inspection.
Hull Royal Infirmary and Castle Hill Hospital in Cottingham underwent PLACE Inspections (Patient-Led Assessments of the Care Environment) in April and June, and the recently published findings suggest standards of hospital cleanliness to be practically perfect with a score of 99% at HRI and 98% at Castle Hill.
The average hospital score was 95.74%.
Hull Royal Infirmary is also out-performing the majority of Trusts in the country when it comes to patient privacy, dignity and well-being, with a score of 95% compared to a national average of 88.87% (Castle Hill scored 89%).
Indeed, Hull and East Yorkshire Hospitals NHS Trust scored higher than the national average across the majority of areas covered in the inspections, which also include the appearance and condition of buildings and the facilities available for visitors.
Jill Venables, Head of Facilities for Hull and East Yorkshire Hospitals NHS Trust, is delighted with the outcome. She says:
“PLACE inspections give local people a real opportunity to be involved in hospital services and give us the opportunity to see our facilities in a fresh and independent way, as patients actually see them.
“The reviews largely focus on those factors which, whilst not always central to the clinical quality of care patients receive, still have a big impact on their overall experience of hospital care. The quality of signage and facilities for visitors, the condition of the wards and the variety of food provided can all have a huge effect on how comfortable patients feel in our care, and potentially how quickly they recover.
“In the first year of PLACE inspections, it’s great to have received such positive reviews and this means a lot to us because the feedback has come directly from people who live locally and use our services.
“At the same time, we know there is work to do in improving some of our scores in relation to food and hydration, for example, but it’s been helpful to be able to talk these issues through with patient inspectors and we’re now clear on where to focus our improvement efforts.
“We hope these results overall will offer some reassurance to other patients who are due to come into hospital around the cleanliness and quality of the facilities provided at Hull and East Yorkshire Hospitals NHS Trust.”
PLACE inspections were carried out for the first time this year, replacing the former PEAT (Patient Environment Action Team) inspections. PLACE inspection teams are made up of both patient representatives and hospital staff, and patients make up at least 50% of the membership.