East Riding of Yorkshire Council’s Business Services Team has achieved another milestone, having been re-accredited with the Customer First Award for the sixth time.
Customer First is a nationally-recognised, external accreditation, examining the way organisations look after their customers. It is part of the National Enterprise Network and is awarded to ‘public-facing’ organisations which are audited every two years to ensure they are progressing and continue to offer good services and attention to their clients.
The service is assessed along side an extensive list of criteria which tests the capability, market awareness and customer focus of the teams interactions with the client base and received a glowing reference by the external assessor who said: “This is a very mature and confident organisation, comfortable with its role and capability, extremely competent and passionate to deliver it - a delightful assessment experience.”
Councillor Jane Evison, cabinet portfolio holder for economy, investment and inequalities at East Riding of Yorkshire Council, said: “To have secured the Customer First Award again is a fantastic achievement and is all the more pleasing having received such high praise from the external assessor about the business services team and the excellent service it provides.
“The council has achieved and kept the award by working as a team, raising awareness of the Customer First standards and by continuously looking at the service delivered and how it can be improved.”
For further information about the council’s business services team and the support provided, visit www.eastriding.gov.uk/business