Council leisure centre praised for national award win and customer service

beverley leisure

beverley leisure

Beverley Leisure Complex has won the Best Performing Leisure Centre Award at the Association of Public Service Excellence (APSE) Network Performance Awards 2013.

It is the third time the centre has scooped the award after coming out on top in areas such as income, user numbers, opening hours and customer satisfaction.

In addition, Goole Leisure Centre was in the final for the Most Improved Leisure Centre Award with other leisure centre teams making the finals on numerous occasions.

The Spa Bridlington was also nominated for the Civic, Cultural and Community Venues Best Performer Award for the fourth year running and also in the Most Improved Performer category.

This is in addition to being awarded the APSE Leisure, Sport and Cultural Team of the Year Award for an unprecedented third occasion. These awards are simple indicators of the hard work put into the service, going beyond what the customer and organisation expects.

Councillor Richard Burton, cabinet portfolio holder for civic wellbeing and culture at East Riding of Yorkshire Council, said: “To have secured this prestigious award for a third time is unprecedented and is restatement to the hard work and dedication put in by our staff who go above and beyond our customer expectations.”

APSE Performance Network is the largest public sector benchmarking service in the UK and is used by over 200 local authorities with benchmarking across 12 service areas.

Customers visiting the council’s leisure centres were also invited to nominate members of staff as their Customer Service Champions, as a way of encouraging staff to strive for customer service excellence and to recognise the effort of those who go the extra mile.

Katie Page, duty manager at South Cave Sports Centre, was chosen as the overall winner. Katie Has done wonders in changing the programme at South Cave to make it enjoyable and has been instrumental in bringing several new user groups ensuring the centre is greater equipped in serving the needs of the local community.

Councillor Burton presented Katie with a gift and thanked all the customer service champions across the leisure service for their excellent contribution to customer service.

He said: “It is really important for us to strive for and recognise excellent customer service and the comments we received showed our customers really appreciate this.”




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